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Return & Refund Policy

Return & Refund Policy

  1. This Return and Refund policy shall only be applicable for home delivery shopping.
  2.  GG shall use its best efforts to ensure that Orders are correctly fulfilled. Should there be any discrepancy of Products delivered and the Customer wishes for return and refund, please notify us by completing and submitting the online form posted in our website within Three (3) days upon receiving the Products.
  3. To be eligible for a return, the item must be unused/unopened and in the same condition that you received it. Your item must be in the original packaging.
  4. Return/Exchange of Products or refund can be arranged under the following reasons: 
    1. If any Product has been delivered in a damaged or defective condition; or
    2. if the Product is expired; or
    3. If the wrong Product which is different from the Order is delivered.
  5. The return of a Product by a Customer does not automatically warrant for a refund. GG will inspect the returned Products upon receipt of the same. If the conditions in Item No. 4 (Return Policy) of this Return and Refund Policy have been fulfilled, refund will be made to the Customer and we will reimburse the Customer of its courier charges for returning of the Products to us provided always that the courier payment slip is furnished to us upon seeking refund.
  6. The Customer shall be responsible for the risks and condition of the Product to be returned  until it reaches us at GG Distribution Center. GG will not be liable for any loss or damage to the Product prior to the Product is received by us. The Customers are advised to pack safely the Product to prevent any loss or damage to the Product or its box or its original packaging.

Other Terms & Conditions;

  1. If any Product which was not included in the Customer's Order is delivered to the Customer, GG shall collect the Product from the Customer.
  2. If the Customer has been charged for a Product which has not been delivered, GG shall refund the Customer the value of the Product as originally charged to the Customer.
  3. If a Customer is charged more than the value of a Product as displayed on the site when the Customer makes its Order, GG shall refund to the Customer the difference.
  4. All refunds will be made via the same mode of payment within 30 days and depending on the appointed bank refund policy in which your receipt of the refund will depend on the period of time your financial institution takes to finalise the refund. GG shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.

Please return your purchase to the following address:
Gorilla Grocer Sdn Bhd
17, Jalan Tembaga SD 5/2F, Bandar Sri Damansara, 52200, Kuala Lumpur

Please contact us at admin@gorillagrocer.com or +603 6270 9885 if you have any questions or doubts.